Return and Refund Policy

Returns

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you an exchange.

To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging.

Several goods are exempt from being returned. These include perishable goods such as sanitizer pouches. We also do not accept products that are intimate/sanitary goods, hazardous materials, or flammable liquids/gases.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) 

We only replace items if they have a manufacturing defect or damage. If you need to exchange it for the same item, send us an email at higenieinfo@jsg.asia and send your item to: 4S SYNERGIES PRIVATE LIMITED Ltd. Plot No – 52, Sec – 53, Phase-V, HSIIDC, Industrial Estate, Kundli, Sonipat, Haryana, India – 131028.

Additional non-returnable items:

Gift cards

Downloadable software products

Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

Book with obvious signs of use

CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

Any item not in its original condition is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 7 days after delivery[/vc_column_text][vc_column_text]

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you have done all of this and you still have not received your refund yet, please contact us at higenieinfo@jsg.asia.

Shipping

To return your product, you should ship your product to: 4S SYNERGIES PRIVATE LIMITED Plot No – 52, Sec – 53, Phase-V, HSIIDC, Industrial Estate, Kundli, Sonipat, Haryana, India – 131028